Frequently asked questions
These are some of the most frequent questions that our customers ask
About WeSea
Experiences
Booking and payment
Trip day
Normative
About WeSea
WeSea is the only platform for private nautical experiences in Mallorca that was created with the aim of making it easier to enjoy a day at sea.
1. Find where you want to start your experience, the date, the time of day and the people you are. 2 personalize the entire experience, choose the services, the type of boat, the price range. 3 find the boat that best suits you. 4 reserve it. 5 Get ready to enjoy your day at sea.
With WeSea you have the entire coast of Mallorca at your disposal, we have boats in all the ports of Mallorca so that you can reach your dream places or enjoy an experience at sea without having to travel.
WeSea has 24-hour customer service support, you can contact us by calling +34 676 21 51 36 or writing to info@weseaboats.com
Experiences
At WeSea we are not talking about boat rentals but about experiences, since you will not only sail on a boat but you will have several services all included in the price, which will form your experience at sea.
The initial price is the final price and all services such as: skipper, gasoline, food... They are included in the price, with WeSea there is no surprise
The services of each boat are well detailed and included in the price, everything that is not described is not included in the price
You can find 4 types of trips depending on the time: Morning or afternoon, all day and sunset. Find the one that best suits you!
If you have already booked your experience, you can personalize it by contacting your skipper/owner with the contact that you will see in the details of your reservation so that everything is ready on the day of departure. If you have not made a reservation yet, you can personalize it by contacting the WeSea team by filling out this form or by calling us at +34 676 215 136, where you will have personalized attention to find the best option for you, easily and quickly.
All boats have a professional skipper, the most comfortable and safe option to live an experience at sea. At WeSea we want you to enjoy and feel safe, so you will always have a skipper by your side.
No, you can choose the points of interest you want to visit according to the proximity of the port where the boat is.
Booking and payment
The reservation is 100% online, and if you need help making it, the WeSea team is always available by calling +34 676 215 136 or writing to info@weseaboats.
No, at WeSea you will only find day departures, the best option to live an experience at sea.
No, as these are always experiences with a skipper, it is not necessary to pay any deposit.
You can pay with Visa or Mastercard, Apple Pay, Google Pay or PayPal.
There are boats whose reservation requires confirmation of the availability of the boat and/or the skipper. The confirmation period will never exceed 12 hours. If after 12 hours there has been no confirmation, we will contact you to offer you an alternative and if there is no agreement, the reservation price will be refunded.
You will always have time to cancel the reservation by respecting the Cancellation Policy. To change a reservation for any reason, contact us by phone +34 676 215 136 or by email info@weseaboats.com. If you wish to cancel the reservation, you can do so in your user area in My Reservations.
If you cannot make the reservation, contact us by phone +34 676 215 136 or by email info@weseboats.com.
The number of people indicates the maximum number of passengers that the boat can carry during the rental without counting the skipper or crew.
Trip day
Read the description of each boat carefully and you will be able to see what it includes. Depending on what the boat includes and your needs, you can bring what you need. If you still have questions, you can contact the skipper through his contact telephone number or email, which you can obtain in your user area in the My Reservations section. Or if you prefer, contact us and we will help you with what we can.
You can contact the skipper through his contact telephone number or email, which you can obtain in your user area in the My Reservations section. If you have not yet made the reservation and have any questions, you can contact us and we will try to resolve them.
You will always have the departure start time available in your user area in the My Reservations section. It is always advisable to arrive early to enjoy your experience to the fullest. For the meeting point, it will be the owner who will inform you of this once the reservation has been confirmed.
If you want transportation to get to the boat, contact WeSea +34 676 215 136 or by email info@weseaboats.com and we will find the best option for you to get to your boat
Normative
If your sailing is canceled due to bad weather, we will contact you to offer you the best options that suit you so that you can enjoy an experience at sea and if not, we will refund 100% of your money.
No, at WeSea we want you to enjoy and feel safe, so you will always have a skipper by your side.
The boat reservation will always be made with a bank card. To ensure secure payment. You can only pay in cash if you voluntarily exceed the distance stipulated by the owner or to pay for any extra leisure time of your choice.
In the event that a breakdown arises, the owner will offer you a solution related to changing the boat or changing the date. If no agreement is reached, the owner will refund 100% of the reservation.
No, the price of the boat is the only amount that must be paid.